Travelers say technology is key to their travel experience

Travelers say technology is key to their travel experience

PR Newswire

LANGLEY, United Kingdom, Nov. 13, 2018

- Travelport's 2018 Digital Traveler Survey highlights continuing demand for digital tools

- Mobile devices remain vital whilst new technologies grow in prominence

- India retains top position in this year's global digital traveler country rankings

LANGLEY, United Kingdom, Nov. 13, 2018 /PRNewswire/ -- The world's travelers say mobile devices are as vital for travel as for other aspects of their life whilst the desire for new technologies, such as voice search, e-payment and digital room keys, to simplify and enhance their travel experience is increasing.

These are among results from the Travelport 2018 Global Digital Traveler Survey of 16,000 travelers from 25 countries which include:

Gordon Wilson, President and CEO of Travelport, commented, "We can all see the way technology is changing almost every aspect of our lives. The travel industry has always been about new experiences and adopted new technologies early. This is as true today, with such high demand for voice search and biometric screening, as it was when I joined this industry almost thirty years ago.

"At Travelport, we'll always provide choice for customers and travelers, drive performance and use the intelligence in our platform to personalize and tailor your travel experience. But we're also busy innovating, inspiring and experimenting with ways to use new technologies to make buying and managing travel continually better. It's great to see confirmation that today's travelers are already as excited about future technologies as we are about making them."

The 2018 Global Digital Traveler League Table
The report also includes the 2018 Digital Traveler League Table, with India crowned champions for the second year in a row as the country with the most digitally-advanced travelers.  The standings are based on a combination of the main indicators of using technology to enhance the travel experience. For example, India's top position is maintained due to 69% of the country's travelers using voice search, over 60% wanting digital room keys and 88% saying they are influenced to travel by friends on social media.

The countries are ranked as follows (*= new country surveyed in 2018):


2018 Rank

(2017 ranking)


1 (1)


2 (3)


3 (4)


4 (2)




6 (8)



Saudi Arabia

8 (5)


9 (9)


9 (6)

South Africa

10 (7)





South Korea*


Hong Kong*



15 (11)


16 (14)


17 (10)


18 (12)


19 (13)


20 (16)


21 (15)


22 (17)


23 (18)


24 (19)

About the 2018 Global Digital Traveler Survey

Travelport's Global Digital Traveler Research was developed by the company's market intelligence team and carried out online through Toluna Research in August 2018. The research covered 25 countries and surveyed people who had taken at least one round trip flight last year. In total, there were over 16,000 respondents. The report is available to download at

Alongside the Global Report, Travelport is publishing separate detailed country reports.

About Travelport (

Travelport (NYSE: TVPT) is the technology company which makes the experience of buying and managing travel continually better.  It operates a travel commerce platform providing distribution, technology, payment and other solutions for the global travel and tourism industry.  The company facilitates travel commerce by connecting the world's leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel marketplace.  

Travelport has a leadership position in airline merchandising, hotel content and distribution, car rental, mobile commerce and B2B payment solutions.  The company also provides critical IT services to airlines, such as shopping, ticketing, departure control and other solutions.  With net revenue of over $2.4 billion in 2017, Travelport is headquartered in Langley, UK, has approximately 4,000 staff and is represented in 180 countries and territories.

Travelport Media Contacts:

Anna Davies
Global Head of Communications
t: +447787501908

Julian Eccles
VP, PR and Communications
t: +44 (0)7720 409374

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