Satisfaction With HR Technology Dips in APAC, According to Survey by Alight Solutions

Satisfaction With HR Technology Dips in APAC, According to Survey by Alight Solutions

PR Newswire

HONG KONG, January 28, 2019

HONG KONG, January 28, 2019 /PRNewswire/ --

Despite the increasing role of technology in the HR function, a new study from Alight Solutions, a leader in technology-enabled health, wealth and human capital management solutions, finds that companies in Asia Pacific are largely unhappy with their HR technology platforms. More than half (55 percent) of companies are dissatisfied with their current HR technology platforms, up 10 percentage points from 2016. In response, nearly 60 percent of companies are actively planning and evaluating fresh technology investments over the next 12 to 24 months.

Alight's report, The State of HR Transformation Study 2018-19, examined more than 670 organizations IN DIVERSE SECTORS across Asia Pacific, representing 6.1 million employees and USD 7 trillion in revenues, to determine their approach to identifying and implementing low-effort, high-impact HR solutions. In its SECOND STUDY, AND THE LARGEST OF ITS KIND, Alight uncovered five ADDITIONAL KEY insights:

"In the era of cloud and constant technology upgrades, APAC's reliance on the 'best-of-breed' HR platform strategy is at an end. Consolidation of platforms and omni-channel service will be the biggest differentiators for driving HR in a digital world," said Vikrant Khanna, Asia leader, HR transformation and change, Alight Solutions, and co-author of the study.

The study further identifies the following trends that will emerge among APAC organizations by 2020:

"The HR function in APAC organizations is on a journey to minimize time spent on transactions and administration to deliver a superior employee experience and drive business partnerships that facilitate organizational transformation," said Shaswat Kumar, Asia leader, HCM Solutions at Alight, and co-author of the study. "APAC firms realize that an empowered HR function is key to this transformation, and nearly 75 percent are planning to increase spending on HR capability development particularly around analytics, digital savviness and change facilitation," he added.

For more information on Alight's State of HR Transformation study, visit

About Alight Solutions 

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 22 million people and their 18 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

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