WASHINGTON, Feb. 27, 2019
WASHINGTON, Feb. 27, 2019 /PRNewswire/ -- Ericsson (NASDAQ: ERIC) and Telefónica, one of the world's largest communications service providers, have penned a new four-to-six-year managed services deal for AI-powered Network Operations in the UK, Colombia, Peru, Ecuador and Uruguay.
Through its global Network Operations Centers (NOCs), Ericsson will provide services spanning day-to-day monitoring and service desk, change management, and problem and incident management - all powered by its leading AI and automation solutions. The deal supports and reinforces Telefónica's strategy to focus on increased use of AI-based automation for evolved network operations.
Juan Manuel Caro, Global Director of Operations & Customer experience, Telefónica, says: "Expanding our long-term partnership with Ericsson with the implementation and support of their global Network Operation Centers will now allow us to build a more agile network, while implementing new tools and developing technologies for the network and our customers. AI and automation are key pillars of the network operations of the future."
Arun Bansal, President and Head of Ericsson Europe and Latin America, Ericsson, says: "Ericsson and Telefónica have a long-standing partnership in technology and services. This new deal reflects both our ambitions to develop and drive networks based in automation, machine learning and AI and we're working closely with Telefónica to make this a reality".
Ericsson helps to create sustainable differentiation for its managed services customers by evolving from a focus on network-centric operations to user experience-centric operations, using automation and AI.
NOTES TO EDITORS:
Ericsson enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency and find new revenue streams. Ericsson's investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world. The Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York. www.ericsson.com
Ericsson at Mobile World Congress 2019
Join or follow Ericsson at MWC 2019 in Barcelona from February 25 to 28 and experience the future of 5G and IoT innovation. We will present unique insights on 5G business opportunities and showcase use cases that enhance service providers' business and customer experiences. Take the opportunity to learn more about the latest trends and technology shaping the ICT industry, now and in the future. Join us live and online at www.ericsson.com/mwc
This information was brought to you by Cision http://news.cision.com
The following files are available for download:
PDF Telefónica and Ericsson sign AI-powered Network Operations agreement
Man in front of screens in Ericsson Network Operations Center