Millennials Are a Double-edged Sword for HR: The Most Common and the Hardest Employees to Engage

Millennials Are a Double-edged Sword for HR: The Most Common and the Hardest Employees to Engage

Speakap Study Reveals 48 Percent of US & UK HR Professionals Reported Millennials Make Up Majority of Non-Desk Workforces, But 32 Percent Consider Millennials Hardest Group to Engage

PR Newswire

NEW YORK and LONDON, March 21, 2019

NEW YORK and LONDON, March 21, 2019 /PRNewswire/ -- It's predicted that, by 2020, millennials will make up 35 percent of the global workforce. Clearly, they are an important demographic for businesses to recruit, motivate, engage and retain. But according to the "Technology's Role in Managing & Retaining Employees" research study released by Speakap, millennials are a double-edged sword for HR professionals – they are the most common and the hardest generation of employees to engage. In fact, 48 percent of the surveyed HR professionals in the US and UK reported that millennials make up the majority of their non-desk workforces. On top of that, 32 percent said millennials are the hardest group of employees to engage – more so than Gen Z, Gen X and baby boomers.

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As a generation, millennials value meaningful experiences over products. are more idealistic than pragmatic, are continuously in search of personal fulfilment (rather than 'just another job') and aren't tolerant of subpar experiences - whether it's the customer experience delivered by brands or the employee experience delivered by employers.

According to Erwin Van Der Vlist, Co-Founder & CEO of Speakap, there are specific ways companies can better communicate and engage with these younger generations of employees. "First and foremost, companies should tap into millennials' intrinsic desire for personal fulfilment and a sense of purpose. A smart and secure way to do this is to take advantage of the socially intuitive experience (and user interface) provided by enterprise social networks and use these platforms to provide ongoing learning and development content. This will help your millennial workforce not only improve their job-related skills, productivity and performance, but it will also make them feel personally fulfilled in their roles and more satisfied with the company."

Key findings from the study include:

Erwin Van Der Vlist concluded, "A key takeaway from our research study is that HR departments should modify their employee communications based on the demographics of their employees. Given that millennials, Gen Z and baby boomers all have different tech skills, mobile adoption rates and expectations for the employee experience, this should be a no-brainer. I would recommend that organizations apply a buyer persona approach to their HR communications to better understand where their employees are searching for information online, what content employees are consuming most often and what content has the greatest influence in persuading them to take an action. This will prove tremendously valuable if organizations – and their HR departments – want to make a meaningful connection with these workers and keep them engaged long-term."

Survey Methodology

We surveyed over 250 HR professionals in the United States and United Kingdom to understand how they use technology to manage, motivate and retain employees, as well as to highlight key HR challenges and priorities in improving the employee experience for frontline workers. The survey was fielded in February 2019 and targeted HR professionals across a variety of business categories, including retail, hospitality, entertainment, construction and consumer goods.

About Speakap

Founded in 2011 by co-founders, Patrick Van Der Mijl and Erwin Van Der Vlist, Speakap is a secure, private enterprise social network that enables organizations in the retail, hospitality & restaurants, entertainment, travel, auto, manufacturing and logistics industries to reach, support and engage their deskless employees. By doing so, both frontline employees and businesses are able to reap a multitude of benefits, including higher productivity levels, increased job satisfaction, stronger knowledge of products and promotions/offers, better job performance, reduced absenteeism, higher employee retention rates and more sales.

On the shop floor, in the kitchen or on the production line, Speakap is available 24/7 and enables communication and collaboration from any internet-connected device. The company currently has over 350 customers in 27 countries around the world, including iconic and trusted brands such as McDonald's, IKEA, Hudson's Bay and Rituals. The company is headquartered in New York, with additional offices in Amsterdam, London, Barcelona, Koln and Brussels.

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