Peakon Reveals Four Employee Expectations Trends for Workplace in 2020

Peakon Reveals Four Employee Expectations Trends for Workplace in 2020

PR Newswire

COPENHAGEN, Denmark, LONDON, AUCKLAND, New Zealand and NEW YORK, March 10, 2020

14 million employee survey comments highlight the latest trends in employee expectations, and how to get ahead of them

COPENHAGEN, Denmark, LONDON, AUCKLAND, New Zealand and NEW YORK, March 10, 2020 /PRNewswire/ -- Today, Peakon, an employee success platform, released its inaugural 2020 Employee Expectations report. With 59% of the global workforce being disengaged as of January 2020[1], the report reveals what employees expect from their employers in 2020.

By analysing more than 14 million employee survey comments, we found that the topics of the environment, flexible working, wellbeing, and diversity and inclusion are rising sharply in importance among employees all over the world.

Climate action -- Globally, comments about environmental issues increased by 52% in 2019 (year-on-year). Plastic, single-use and carbon footprint were among the most prevalent topics employees discussed. 2019 also marked the first time that Greta Thunberg was mentioned in employee survey responses.

Flexible working -- Over the past year, employee comments featuring flexible working-related terms have increased by 18% (YoY), with terms such as 'WFH' and 'flexible work hours' rising in prevalence.

Wellbeing -- Over the past year, employee mentions of wellbeing-related topics in survey comments increased by 17% (YoY).

Diversity and Inclusion -- Peakon found a 19% increase in diversity and inclusion-related terms in employee comments. This included terms such as 'POC' (stands for people of colour), 'race' and 'minority' rising in prevalence.

These shifts in employee expectations are being felt across all generations, industries and regions, with employees no longer feeling that they have to leave their personal lives at the office door. Businesses that don't keep pace with these evolving trends will fail to connect with their most critical audience – their current and future employees. Eventually, they will risk losing the people that define their culture, build their product, and ultimately drive their business success.

Peakon CEO and co-founder Phil Chambers commented: "As employees, we often think about what companies expect from us. But we also need to be clear about what we expect from our employers. Amid spiralling employee expectations, it is vital that organisations listen to employee feedback on a regular basis. Only then can they understand and meet their teams' expectations, before employees look for new opportunities elsewhere."

Download the full 2020 Employee Expectation report here, and read our blog post on the findings here.


The Employee Expectations report is based on global employee survey data from Peakon, spanning 80 million survey responses and 14 million survey comments from across 160 countries.

The report looks at four emerging employee expectation trends, and examines the year-on-year growth between 2018 and 2019.

Note on generations

To define each generation, Peakon used the guidelines defined by the Pew Research Center. The Silent Generation: born 1928–1945. Baby Boomers: born 1946–1964. Generation X: born 1965–1980. Millennials: born 1981–1996. Generation Z: born in 1997 or later.

About Peakon

Peakon is an employee success platform that converts feedback into insights. It makes the employee conversation quantifiable and actionable to increase employee engagement – not simply measure it. Peakon's core belief is that work should work for people, and with the largest data set of employee feedback in the world, Peakon provides customised benchmarks and personalised insights to support our mission of helping every employee drive the change they want to see. To date, Peakon has helped organisations like Capgemini, Verizon, Pret, Trustpilot, and easyJet make fundamental changes in how they operate to improve employee experience, driving greater business results.

1. Source: Peakon January 2020 - 80 million employee survey responses and 14 million survey comments across 160 countries.
2. Source: Peakon database - the UK has the highest proportion of comments on flexible work out of six countries analysed, the UK, the U.S., Australia, Denmark, Germany, New Zealand; Germany follows as the second highest. 

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