Taking the Pulse® 2020 Physician Survey Shows 4 in 5 U.S. Physicians Have Conducted Virtual Patient Consults Amid the COVID-19 Pandemic

Taking the Pulse® 2020 Physician Survey Shows 4 in 5 U.S. Physicians Have Conducted Virtual Patient Consults Amid the COVID-19 Pandemic

PR Newswire

LONDON, Sept. 3, 2020

New physician data from Decision Resources Group, part of Clarivate, shows pandemic mitigation measures are shifting how physicians provide care to their patients and stay informed of latest drug developments

LONDON, Sept. 3, 2020 /PRNewswire/ -- Decision Resources Group (DRG), part of Clarivate Plc (NYSE:CCC), a global leader in providing trusted information and insights to accelerate the pace of innovation, today announced the findings from its annual Taking the Pulse® physician survey. This year's two-part survey of 4,855 practicing U.S. physicians examines the impact of the COVID-19 pandemic on how U.S. physicians find information to inform clinical practice and how they are providing care to their patients.

The Taking the Pulse survey reveals that the use of digital resources has increased among U.S. physicians as they look for alternative methods to care for patients, access information and improve their practice amid the global pandemic. COVID-19 mitigation measures have greatly increased the use of telemedicine by U.S. doctors to meet with patients, and remote patient-practitioner consultations are likely to be a permanent part of healthcare provision going forward.

The growing use of telehealth to expand access

U.S. physicians are using virtual consults to care for patients at a much greater rate as a result of the coronavirus. While telemedicine had been slow to take hold in the U.S.,1 the COVID-19 crisis has fueled adoption by prompting practices to limit non-essential care and encouraging regulators to relax restrictions on use and reimbursement.2 The Taking the Pulse U.S. 2020 findings show:

Physician interaction with pharma representatives 

While physicians continued to meet with pharma reps amid the COVID-19 pandemic, most interactions were remote, via email and phone. As with telemedicine, remote communication between physicians and pharma reps is likely to play a larger role in pharma-physician engagement going forward. Pharma companies have questioned the value of the traditional sales-driven model of physician engagement in an increasingly digital environment. The findings indicate that reps continued to be relevant as a means of educating physicians on pharma products and services, though a more multi-modal approach, with remote communication supplementing in-person meetings, is taking shape. The Taking the Pulse report further reveals:

Matthew Arnold, Principal Analyst, Decision Resources Group, part of Clarivate, said: "The urgency of COVID-19 mitigation has greatly accelerated telemedicine adoption in a way that will have a lasting impact on care delivery. U.S. physicians are seeing patients remotely as often as they are in person, and many are getting comfortable with a modality of care that is less office-bound and episodic. We see a similar dynamic at play in how physicians are learning about new treatments, with many meetings between doctors and pharma reps moving online and much more communication via phone and email."

Taking the Pulse is a unique series of surveys focused on physicians' multichannel information needs and behaviors. The research and analysis within the annual study gives pharma marketers insight into how they can best engage physicians, gauge the impact of emerging technologies on physician behavior, and tailor commercialization efforts by specialty, enabling more effective physician engagement.

Taking the Pulse® U.S. 2020 was conducted online during March and April 2020 among 4,855 practicing U.S. physicians across 25+ specialties. This year, in order to understand how the COVID-19 pandemic was impacting physician practice and information-seeking behaviors, a follow-up study, Re-Taking the Pulse® U.S. 2020, was conducted online during June and July among 405 practicing U.S. physicians who participated in the Taking the Pulse® U.S. 2020 study. These studies are reflective of the overall population of U.S. practicing physicians today.

To learn more about the Taking the Pulse survey, visit: https://decisionresourcesgroup.com/TakingthePulse

Decision Resources Group (DRG), part of Clarivate, is a premier provider of high-value data, analytics and insights products and services to the healthcare industry. DRG specializes in enabling the world's leading pharma, biotech and medical technology companies to achieve commercial success in complex health markets with the creation of effective patient-centric commercial strategies. For more information, please visit www.decisionresourcesgroup.com.

About Clarivate

Clarivate™ is a global leader in providing trusted information and insights to accelerate the pace of innovation. We offer subscription and technology-based solutions coupled with deep domain expertise that cover the entire lifecycle of innovation – from foundational research and ideas to protection and commercialization. Today, we're setting a trail-blazing course to help customers turn bold ideas into life-changing inventions. Our portfolio consists of some of the world's most trusted information brands, including the Web of Science™, Cortellis™, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. For more information please visit www.Clarivate.com.

1 Taking the Pulse® U.S. 2017-2020. SOURCE: Decision Resources Group, part of Clarivate
2 BioWorld, "White House moves on telehealth executive order to counter rural hospital closure," https://www.bioworld.com/articles/496474-white-house-moves-on-telehealth-executive-order-to-counter-rural-hospital-closure, August 2020
3 Taking the Pulse® U.S. 2019. SOURCE: Decision Resources Group, part of Clarivate

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