SOUTH SAN FRANCISCO, Calif., Feb. 11, 2021
Bright Pattern launches most robust Microsoft integration in the industry to help connect remote teams and knowledge workers to improve employee productivity and bring the entire company together to improve the customer experience
SOUTH SAN FRANCISCO, Calif., Feb. 11, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, today announces the most comprehensive integration in the industry for Microsoft-powered contact centers. Bright Pattern's integration allows you to bring the full power of Microsoft Teams, Microsoft Dynamics 365, and Azure to your contact center with the most robust and advanced integration.
Bright Pattern's Microsoft Teams integration enables an organization's Microsoft Teams implementation to be integrated directly into the Bright Pattern agent desktop. Agents have the ability to communicate with colleagues in the same desktop window as the customer, meaning agents don't need to stop the customer conversation to communicate with their colleagues. This allows agents to communicate with and seek help from other employees and subject matter experts outside of the contact center while resolving customer issues, leading to a better agent and customer experience as well as improving employee productivity. Bright Pattern's Microsoft Teams integration has many features for both agents and MS teams users that improve internal communication within Bright Pattern's platform. These capabilities are key to bring every employee in the company together to better help and serve customers, including remote employees.
Bright Pattern's Microsoft Teams integration allows companies to bring everyone in every department together to improve the customer experience:
Bright Pattern's Microsoft Teams integration enables omnichannel communication throughout the enterprise:
Microsoft Dynamics 365 Integration
Bright Pattern integrates with Microsoft Dynamics 365 to make the customer service experience better for both agents and customers. Bright Pattern's Dynamics 365 integration uses customer data to make the customer journey seamless while giving agents the information they need to provide the best possible customer experience.
Bright Pattern's Dynamics 365 integration empowers the agent with information, provides customers with a more personalized experience, and reduces effort for both agents and customers:
Bright Pattern integrates with Microsoft Azure to bring voice biometrics and a powerful AI and bots framework to your contact center. Being a pioneer in Azure integrations, Bright Pattern has further developed it's integration with Azure to give contact centers access to powerful voice biometrics and best-of-breed AI.
Bright Pattern's Azure integration uses AI and bots to help agents and customers:
"Bright Pattern has been committed to delivering the most advanced integration for Microsoft-powered contact centers. Our most recent product update brings the power of Microsoft Dynamics, Azure, AI and bots, and Microsoft Teams to improve the customer and agent experience", noted Konstantin Kishinsky, CTO of Bright Pattern. "Our latest integrations make us pioneers in fully leveraging the power of all innovative Microsoft solutions for contact centers."
About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries and 12 languages.