Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

PR Newswire

SOUTH SAN FRANCISCO, Calif., Nov. 16, 2021

Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality

SOUTH SAN FRANCISCO, Calif., Nov. 16, 2021 /PRNewswire/ -- Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with year-over-year revenue growth of 168% and bookings increase of 152%, the company is being recognized for its omnichannel conversations capability, omnichannel quality management, ease of use, customer satisfaction, reliability, AI innovation, and omnichannel interaction platform for IT Service Management.

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"We are honored to be featured in the Frost & Sullivan 2021 Contact Center Software Buyers Guide as a leading contact center vendor for the third year in a row. This recognition is further validation of our omnichannel contact center solution with their report noting our industry-leading ease-of-use and true omnichannel capabilities, both for omnichannel customer conversations and omnichannel quality management," said Michael McCloskey, Chief Executive Officer at Bright Pattern.

Bright Pattern's strengths as recognized by Frost & Sullivan include:

Breadth of Platform Capabilities

Ease of Use/Deployment and Industry-Leading Availability

High Customer Rankings/Customer-Focused Development

The buyers guide also provided customer recommendations, in which Bright Pattern was recommended as the best fit for companies looking for an omnichannel contact center solution, contact center artificial intelligence, and omnichannel communications for IT Service Management:

Companies of all sizes select Bright Pattern to power their customer experience because of its easy-to-use yet powerful omnichannel platform, offering traditional channels and emerging channels like Facebook Messenger, in-app customer support, enterprise functionality, and cloud-first architecture. Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and as a leader by Gartner and G2 Crowd as a CCaaS leader.

Download your free copy of the Frost & Sullivan 2021 Contact Center Software Buyers Guide

About Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact center solution is used globally in over 26 countries.

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